Moderating Role of Leadership Style on Rewards and Benefits On Service Delivery in Public Health Institutions of Western Kenya Region

Abstract

Purpose: To determine the effect of rewards and benefits on service delivery and to determine the moderating effect of leadership style on the link between rewards and benefits and service delivery.

Design/Methodology/Approach: Applied causal-comparative and descriptive research designs. The target population was 510 respondents. Stratified random sampling was used to attain 225 of 510 targeted. The study randomly selected 34 patients with respect to service delivery in their institutions.

Findings: Linear regression revealed that rewards and benefits (β1=0.644, P=0.000) have significant effect on public health institutions as leadership style gave a positive significant effect on the relationship.

Implications/Originality/Value: Offering incentives tied to performance metrics encourages staff members to strive for excellence in service delivery continuously. Periodic evaluations of reward schemes should occur to maintain alignment with market trends and institutional objectives.